Eligibility verification via OMNI 380 Terminals unavailable

Eligibility verification via OMNI 380 Terminals unavailable

Effective at midnight Friday, March 14, 2014, the Omni 380 Terminals will be unavailable for users while brought down for unscheduled maintenance. During this time, Indiana Health Coverage Programs (IHCP) member eligibility can be verified using one of the other available free options, as specified in Chapter 3 of the IHCP Provider Manual. These options include:

  • Web interChange, a free online solution, which can be accessed 24 hours per day, seven days a week from any computer and gives providers the most up-to-date eligibility information available. Please go to Web interChange to get started.
  • Automated Voice Response (AVR), a voice response application, where information about IHCP member eligibility is as close as a touch-tone telephone. Up-to-date eligibility information is provided through a computerized voice response system. To reach the AVR system dial 1-800-577-1278 and select option 4.