Important Privacy and security update

HP Enterprise Services, LLC (HPE) provides the following notice in connection with its services as the Medicaid fiscal agent for the Indiana Health Coverage Programs:

On September 16, 2016, HPE was made aware of the theft of an HPE Employee laptop bag.  Both an encrypted HPE laptop and a printed report relating to the employee's work on behalf of the Indiana Family and Social Services Administration (FSSA) were in the stolen bag.  The printed report included the following information related to certain Indiana citizens who receive services from HPE on behalf of the FSSA:

  • Medicaid Member ID
  • Member Name
  • Social Security Number
  • Medicaid case number
  • Date of birth (inlcuded for a subset of individuals)

No other member information was included in the stolen report.

While HPE has no reason to believe that this information has been or will be used inappropriately, we have taken steps to notify the impacted individuals and are offering one year of credit protection service to impacted individuals at no cost.  Securing private information is very important to HPE.  In light of this event, we updated our internal policies and protocols to ensure that a similar event does not occur in the future.

For questions about this notice, or to see if your information was included, you may contact our office toll-free by calling 1-800-457-4584.